GROUP AROLA have implemented a QUALITY MANAGEMENT SYSTEMbased on the standard ISO 9001:2015 because we do understand that OUR REASON TO BE WHAT WE ARE TODAY IS DUE TO OUR CLIENT; therefore, our quality system allows us to:
- Focus our activities and services on the customer.
- Meet your expectations and needs, as well as the applicable legal and regulatory requirements.
- Getting client’s satisfaction is the way to approach them to us and get his loyalty and compromise.
Likewise, the system and process-based approach leads us to the:
- Continuous improvement of the effectiveness of our activities and processes, through a goal planning.
For this purpose, we have:
- Actions for monitoring and measurement that provide us data, which are analyzed for the extraction of conclusions that lead us towards improvement.
- However, this would not be possible without the participation of the staff of GROUP AROLA so the system inevitably is also BASED AND ORIENTED TOWARDS THE SATISFACTION OF PERSONS.
-The values that distinguish the staff of GRUPO AROLA are THEIR professionality, THEIR ethics and THEIR commitment.
-ITS ability to be flexible and to increase their professional skills through internal training, CONTINUOUS LEARNING and experience.
Barcelona, 25th May 2018
Mr. Alejandro Arola García
AROLA ADUANAS Y CONSIGNACIONES,S.L.
HITSEIN EXCISE MANAGEMENT, S.A.